Role / Position:
CXO & Head of One Great Studio
As CXO, Laurian is responsible for designing, implementing, and managing the overall client experience strategy. This involves overseeing all touchpoints between clients and the Company, including mapping out client service solutions, customer service, marketing, and brand integrity. Her exceptional organisational skills, eye for detail and passion for service has greatly benefited 1GS, contributing to the Company’s fast-paced growth and high levels of client satisfaction. She works tirelessly to ensure that clients have a positive and seamless experience with the Company, from the initial point of contact to ongoing engagement and support. The ultimate objective being, to foster collaboration among all departments towards aligning client experience initiatives with business goals and objectives.
